Privacy Policy

This page summarizes the privacy policy we use to deal with the information we collect from our registered customers and visitors.
You can visit our website without revealing your identity or disclose any of your personal information, but if you want to register in the customer area you must provide information about you and your contact details.

Use of your personal information:

  1. Your personal information is used only to provide support services by the Customer Relations Team. It aims to measure and improve the level of our services, prevent illegal activities, implement the terms of our agreement, remove barriers, collect fees, provide promotional e-mails, Provided to third parties, for example, we may share some of your personal information with banks or authorize credit cards to process and document services with third parties for security-related purposes.
  2. While we are committed to maintaining your confidentiality, we may be obliged to disclose your personal information to security and law enforcement agencies in the country, government agencies, or third parties in the country where we are obliged to disclose your information on court or other legal orders or if we believe that disclosure of your information may protect the person against physical harm or financial loss, to report any suspicious activity or to investigate the possibility of any violation of the terms and conditions of the User Agreement.
  3. We do not sell or rent to third parties any of your personal information within the scope of our normal business, and we will only share your personal information with you in accordance with this Privacy Policy Agreement.
  4. Information about the goods you purchase or sell, or the auctions you participate on the Site, which may include details about the user's identity, feedback and comments regarding your use of the Site are not disclosed. Otherwise we may disclose your personal information to a third party after taking your express permission.
  5. Once logged in, this means that you have given us a clear mandate to deliver promotional emails about our services, as well as emails about changes and new changes to the Site. If at any time you decide not to receive such messages, Send these messages to your mailing address and available at the bottom of any of these emails or go to the "My Account" section of the website.

What happened to your personal information that you provide it to us?

  1. Registration on our site will require you to provide us with specific personal information about you, such as your name, shipping address, email address, phone number, date of birth, any specific information of your identity, and any other similar information. In addition, in order to authenticate your identity, we may need you to provide us with a valid photo identification document, for example a copy of your passport, visa, residence permit, national ID and / or driver's license.
  2. The information of your transactions and activities will be recorded on the site whether it is to purchase, sale or display of goods, withdrawal of funds or the deposit of amounts or other activities of your operations on the site for audit purposes.
  3. You will also need to collect financial information from you and will use this financial information for billing purposes and to complete your financial transactions on the site, such financial information will be as your credit card details and / or bank account details to be added to your account information.
  4. After registering on our Site, you should not publish any personal information (including any financial information about you) on any part of the Site, except for the Account Management part, which protects you from fraudulent or stolen identity information. If you share any of your personal information on any part of the Site other than "My Account" will be considered as a violation of this Agreement which may result in an action against your membership.
  5. Please note that we may use your Internet Protocol (IP) address, which is a unique number given to your Internet Service Provider (ISP) to analyze the patterns of your activities on the Site, which will result in improving your management and browsing of our site.
  6. We may collect additional information from you in other ways that are not listed here, for example by registering phone calls with staff of the Care Center or by answering your questionnaires. We may collect information for statistical purposes, so the names of the information owners remain anonymous.

Cookies:

  • Like many websites, the Site uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you visit a particular website pages on the Site, the cookie identifies your browser with a unique, random number.
  • The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.

Share and disclose information:

Alefah Trading Company does not rent, sell or share your personal information with other people or companies that are not affiliated with it. Except to share your information when we obtain your permission or under the following circumstances:

  • Provide products or services you have requested from a third party.
  • When you choose to pay bills for services or products through a third party payment gateway/ gateway.
  • We may disclose your personal information if we are required to do so by applicable law or by a court order or similar order for submission to the government or law enforcement agencies.
  • Members may need to share personal information (including financial information) with each other, in order to complete on-site operations. You must respect at all times the confidentiality of other members of the site.
  • This confidentiality contract does not cover your disclosure of your personal information to a member of another site. You agree to use any personal information you receive from a member of another site for the sole purpose of completing a process on our site, and you will not use the information received from another site member for any other purposes (except for a clear delegation from the other site).
  • We do not guarantee the confidentiality of your information when other members share it, so you should request information about the level of confidentiality and security contracts from any other members of the site before you begin and provide them with any personal or financial data or information.
  • You acknowledge and agree that you will not use the personal information you receive from the Site from any member of another site in accordance with the laws in this document.

Use, access, browse, and modify your personal information:

  • You may access and review your personal information after on site registering in Manage My Account page. If your personal information changes in any way or you have given incorrect information on the Site, you must update or correct it immediately, either by displaying it on My Account or by contacting the customer service team.
  • Please note that we will retain your personal information during and after your use of the Site as required by law to overcome technical barriers, prevent fraud and to assist in any legal investigation and to take any other action required by law.

Links to Third Party Websites:

  • The site may contain links to other web sites. We acknowledge that we are not responsible for the level of security or methods used in other sites.
  • We also prefer that if you move from our website to any other site to read their confidential information agreement if you intend to give them any of your personal information.
  • Our Privacy Policy applies only to the personal information we collect on our site.

No spam or spoof emails:

We do not tolerate spam. To report site related spam or spoof emails, please forward the email to support@alefah.com. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.

Privacy Statement Changes:

We may update our Privacy Statement to reflect changes to our information practices. If any significant changes are made, we will notify you by email (the email address registered in your account). We encourage you to periodically review this page for the latest information about our privacy practices. The amended version of the "Privacy Agreement" will be effective from the date of its publication. Your continued use of the site after the posting of the amendments constitutes your compliance with the terms and conditions contained in the modified version of our treatment process and our handling of your personal information that you have provided to us. From time to time, we hope that you will periodically review Alefah's messages which may be related to this Agreement (Privacy Policy Agreement).

You can contact us about this privacy statement by clicking here

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